#### Zopim

It is the live chat software that provides the online customer chat service software and you can retrieve here all its transcripts in this system by integrating it with Zopim.

Domain: The list of domains which are integrated with the Zopim can be selected from drop down to view the list of the chats stored with respect to each visitor details.

Chat transcript: When you select a particular chat from the list then after clicking it you are able to view the entire chat transcript and its conversation with that particular visitor.

Convert to ticket: If you want to convert all the chat into ticket you can do it by selecting the Convert to ticket.

Note: If you are not able to view the chat list then there might be some fault happened while integration process.