#### Zopim

Features available with the Zopim integration:

- We provide you with the chat box window of Zopim for online chatting with the clients by integrating it with this software.

- The staff agents are able to extract all the chat transcripts of Zopim conversation.

- If staff wants to convert their chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.

In Zopim visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations.You get the pop up chat window when you enter the code at the end of the body tag.

Integration procedure

For the following integration one needs to have a Zopim account and the details of this account is to be entered here.

Domain: Domain for which Zopim is to be integrated is to be selected from the drop down.

Email: The email of Zopim account is to be entered here.

Password: The password of Zopim account is to be entered here.

Status: The status can be either enabled or disabled from here.

Note: The code which is available for integration to copy/paste at the bottom of your website, just have to paste it before the closing </body> tag. For that the two types of software’s have different process:

SaaS license: - You need to contact the support team.

Download license: - You can store the code given for integration into the template files of your server.

Note: After the successful adding of the Zopim account go to:

Settings/Staff Section/Team/Integration/Zopim/ Select Yes.