#### Ticket category

The working systems are generally categorized into various assets which are provided to the clients by the company. If you want such feature available with the ticket for categorization with certain modification you can do it here.

Note: For enabling category field follow and select one option from dropdown of your choice:

Path: Settings/Module/Ticket/Ticket Category.

By default there are two ticket categories:

- Software: This kind of category is used to mark the ticket as support dealing with software help.

- Hardware: Hardware category is to mark help related to hardware.

Software ticket category cannot be disabled or deleted.