#### Userlike

Features available with the Userlike integration:

- It provides integration with Userlike, the live chat software that allows you to chat with the visitors of your website in this software.

- We provide you with the chat box window of chat for online chatting with the clients by integrating it with this software.

- Staff can see and extract the domain wise chat transcripts on Userlike section from header menu on manage portal.

- If staff wants to convert the chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.

In order to integrate Userlike with this system follow the following steps:

Step 1] Login to your Userlike account: https://www.userlike.com/en/

Step 2] One can find the access token from:

Config >> API Settings

Step 3] Log-in to the manage portal.

Domain: Domain for which Userlike is to be integrated is to be selected from the dropdown.

API token: The token that one gets from the Userlike should be entered here. (From Step 2)

Status: The status can be either enabled or disabled from here.

Step 4] On the Userlike account and from Addon Settings enable API.

The staff agents are now able to see all the details of Userlike conversation on the manage portal. The symbol for it gets displayed on the header menu for the manage portal.

Step 5] After the successful adding of the Userlike account go to:

Path: Settings/Staff Section/Team/Integration/Userlike/ Select Yes.

Note: The code which is available for integration to copy/paste at the bottom of your website, just have to paste it before the closing </body> tag. For that the two types of software’s have different process:

SaaS License: - You need to contact the support team.

Download License: - You can store the code given for integration into the template files of your server.

The staff agents are now able to see all the details of Userlike conversation on the manage portal. The symbol for it gets displayed on the header menu for the manage portal.