#### Aircall

Features available with Aircall integration:

- Cloud-based phone system and call center software solution, with the instant set-up and easy to integrate with this system.

- Staff can see and extract the domain wise chat transcripts using Aircall con from header menu on manage portal.

- Staff can convert the conversation into ticket after opening the call list of Aircall from launcher icon in the header menu.

Steps for Integration:

Step 1] Sign in on Aircall: https://aircall.io/.

Step 2] Go to Company >> Integration >> Add API Key.

Step 3] Copy "Api id" & "Api token".

Step 4] Script for contact us button.

Procedure for getting the script:

- Click on numbers at left sidebar

- Choose No. & click on that

- Under Click-to-Call section copy whole data with script tag

Sample script:

<script>

(function (d, s, id){

var js, params, fjs = d.getElementsByTagName(s)[0];

if (d.getElementById(id)) return;

params = "c2c_token=230c06a2-dc31-4372-bf52-d18e2e97901c";

js = d.createElement(s);

js.id = id;

js.src = "https://cdn.aircall.io/c2c/v1/c2c.min.js#"+params;

fjs.parentNode.insertBefore(js,fjs);

}(document, "script", "aircall-ajs"))

</script>

Step 5] Go to setting >> Integrations >> Aircall

Domain: Select the domain on which you want to add this integration.

Title: Here the title for the Aircall integration is added.

API ID: This field is to add the API id of the Aircall account. (From Step 3)

API token: The API token available with the Aircall account is added here. (From Step 3)

Script: The script is added here if you want to show contact us button on client portal then paste script for that no. (From Step 4)

Status: Using this button you can enable or disable the integration with Aircall.

Step 6] After successfully integration telephone call icon for Aircall will appears which redirects to call list after clicking on that app.

Using this integration you can create /receive/assign/transfer incoming/outgoing call.

Note:

- The Aircall integration is only supported by the Google chrome.

- Please enable Aircall by going to Setting>>Staff section >> Team >>Default team>>Integration >> Aircall.