#### Reports

In order to get insights of helpdesk reports are very useful. It is used to measure and analyze the metrics of the organization.

Note: Settings related to reports can be done by the admin from:
Settings >> System Section >> Module >> Report >> Status (Enabled).

If you click on setting icon you will get the five options under the reports:

- All reports.

- Custom reports.

- Schedule report.

- Download queue.

Overview

On the report overview page you can see the dashboard for the different reports by clicking on their tab.

Tickets overview tab: The domain and duration wise different ticket specification count report will be generated and displayed. The displayed counts are related to the ticket performances.

Ticket load: Here you can insight the department wise ticket load data report which is according to the staff.

Tickets by ticket types: In this tab you can generate the domain and duration wise report for the ticket counts for each of the ticket types in the system.

Tickets by channel: On this tab you can generate the domain and duration wise report for the ticket counts for each of the channel in the system.

Tickets by priorities: On this tab you can generate the domain and duration wise report for the ticket counts for each of the priority in the system.

Tickets by status: On this tab you can generate the domain and duration wise report for the ticket counts for each of the status in the system.

Tickets by label: With respect to label the ticket report is generated on this tab.