#### Livechat

Features available with the Livechat integration:

- Livechat provides an online customer service software with live support.

- We provide you with the chat box window of chat for online chatting with the clients by integrating it with this software.

- Staff can see and extract the domain wise chat transcripts on Livechat section from the header menu on manage portal.

- If staff wants to convert their chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.

To integrate Livechat with this system follow the following steps:

Step 1] Login to your Livechat account: http://livechatinc.com/

Step 2] Go to My profile >> Edit and select for developers tab from the top. (You will get Login and API key from here.)

Step 3] Log-in to the manage portal, Settings >>Integrations >> Livechat

Domain: Domain for which the Livechat is to be integrated is to be selected from the drop down.

Login: Login that one gets from the Livechat needs to be entered here. (From Step 2)

API key: API key that one gets from Livechat needs to be entered here. (From Step 2)

Script: The script for Livechat is given with your Livechat account.

Status: The status can be either enabled or disabled from here.

Note: The code which is available for integration to copy/paste at the bottom of your website, just have to do before the closing </body> tag. For that the two types of software’s have different process:

SaaS License: - You need to contact the support team.

Download License:- You can store the code given for integration into the template files of your server.