Update staff

Selecting a staff for updating will allow you to perform changes in the profile, department access, signature and password. The various tabs provided with it are

1) Profile: This includes all the detailed profile of the staff.

- Personal details: All the details of the staff profile can be updated and edited from here. It includes the details such as initials, first name, last name, gender etc. These fields are self explanatory fields and vary from person to person.

- Company details: The admin can enter all the details of mentioned in the company details. The given fields are self explanatory you can fill up the information according to your needs.

2) Department access: It is possible to assign the staff members with different department access. It is also possible to give multiple department access to a single staff member. The changes of assigning department access to different staff member can be easily updated from here.

- Team: Team to which the staff member belongs can be changed from the drop down.

Use assigned departments to team:

- YES: The staff members that are being updated will have the same department access as that is applied to team.

- NO: Select the department access you want to set for the staff list you are updating.

3) Signature: Staff can have different signature set per department. Staff signatures are auto appended whenever a ticket is replied or whenever a new ticket is created by the staff members. Staff can edit their signature from their profile area too.

4) Change password: The password assigned to the staff member can be changed and edited from here. It is possible to assign the new password from here.

- Update password: The new password can be updated from this option.

- Send reset password email: Mail will be send to the email address of the staff member that is mentioned during the registration. The staff member can easily reset the password from the link that is provided.