#### Update email queue

Email: The email address that should be parsed to create tickets should be mentioned.

Department: The department can be linked to the email address when the clients send the email. The tickets will be auto routed to the departments which is mentioned.

Fetch type: There are different fetch type methods that are available which you can use.

Pipe: Email piping is basically email forwarding where emails are just pushed to parser file from actual email account. Piping is supported by the Mail Transport Agent. It is an instant and efficient method to deliver the emails to the parser.

POP3 and IMAP: While enabling this fetch types you need to set and run the Cron job

Login information (for POP3 and IMAP):

Host name: The host name of the email server should be mentioned here.

Port: Depending upon what method you have selected the port will be selected by default. If the email server uses some other port then it is to be specified here.

User name: The email account should be specified here.

Password: The password of the email account should be specified here.

Leave a copy on server: It will decide whether one wants to keep the email copy on the server when parser has read email and has created a ticket.

Override details

From name: It is possible to set some of the names for email queue. The mentioned name will appear on client’s inbox when the tickets are replied in this system.

From email: This will be the same email address that has been mentioned above default. If some other email is to be mentioned then it can be mentioned here. The mentioned email will appear on client’s inbox when the tickets are replied in this system.

Queue setting

Registration required:

If yes is selected and when a non registered client tries to send the email, it will receive the message saying that he needs to registers and after that will be able to send the ticket.

If no is selected then any client can send email and the ticket will be created for it.

Forward failed email:

If yes is selected then the failed email would be forwarded to the email address that is mentioned.

Forward failed email to: Here the email where the failed emails are to be sent needs to be specified.

If no is selected then the failed emails will not be forwarded to any of the email address.

Status: It is possible to enable or disable the particular email queue from here.