#### Create problem

Path: New >> Problem

Select the department from the drop down for which the particular problem is to be created.

From: The email of the staff that is opening a new problem will be specified here.

Subject: The subject of the problem is to be specified here.

Description: A short description of the problem is to be specified here.

Status: The status for the particular problem can be selected from the drop down.

Priority: The priority for the particular problem can be selected from the drop down.

Impact: The impact for the particular problem can be selected from the drop down.

Due by: The date by which the problem is due is to be specified here.

Ticket category: In this option you can select the ticket category you want to attach with the problem.

Subcategory: In this option you can select the subcategory you want to attach with the problem.

Item: In this option you can select the items you want to attach with the problem.

Location : In this option you can select the location you want to add with the problem.

Assigned to: The staff agent is assigned to the problem using this. By default the problem is assigned to nobody.

Attach CI: CI can be attached to a problem using this option.

Attach file: Attachment can be done for the problem using this option.