#### Twitter

Features available with the Twitter integration:

- Connecting with the clients through the Twitter.

- Converting @mention tweets into new tickets.

- You can directly reply without staying log in with your Twitter account.

- You can keep the track of all communication happening in Twitter with your Twitter name.

In order to integrate Twitter with this system follows the following steps:

Step 1] Create app from https://dev.twitter.com/apps

On create new app page there will be following fields:

Name: Enter some unique name for your App (example: Helpdesk App)

Description: This will be displayed in authorization page.

Website: The website URL will be mentioned here.

Callback URL: The client portal URL should be mentioned here.

Once you have created App click on button create my access token

Step 2] The new App that you have created will have access level Read Only >> click on settings tab on your App

There set Application Type >> Access = Read, Write and Direct Messages

Step 3] Click on app and go to app settings and set call back URL or redirect URL

EX- https://yourexample.com/ (Which is your client portal URL)

Step 4] Click on OAuth tab on your app and you will find consumer key, consumer secret, access token and access token secret fields.

Step 5] Log-in to manage portal,

Path: Settings /Integrations /Twitter