#### Facebook

Features available with the Facebook integration:

- Get connected with your clients on your Facebook page.

- The posts posted on your Facebook page will be converted into the tickets by using cron job.

- No need to be login in your Facebook account.

- You can directly respond to client from this software.

Follow the simple given steps to get merged with the Facebook:

Step 1] Create app from https://developers.facebook.com/apps/

On create new app page:

Display name: Enter some unique name for your app (example: helpdesk app)

Namespace: This is optional leave empty

Category: App for page.

After you click on the create app option there will be a security check that needs to be submitted. One needs to enter the captcha that needs to be submitted.

Step 2] Once you have created a Facebook app- then you will find the API ID and App secret. The app secret can be extracted by reentering your password.

Ones you have reentered the password then you will find the App Secret on the Dashboard.

Step 3] Log-in to manage portal.

Settings/integrations Section/Facebook.