#### Solutions

Features available with the solutions:

- Solution is used to set up predefined and recurring replies for the staff members and the knowledge base for the clients as well as for the staff members too.

- It also helps to create the forums (Question and Answers), manage downloads, submission of any of the type of bug, feature the requests and many more.

- It is also very convenient for the clients as they can look up for any of the article they were looking for.

- Also it consists of various categories and articles related to it. These categories are logically separated by the domains.

- Towards the top right it will consist of summary, categories, articles and comments.

Note: In order to use a particular solution module, it is necessary that the module should be enabled from settings by the admin.

Summary: Summary will have short information or summary of the articles. Depending upon the domain that is selected the information would be displayed. It will contain the summary about the articles, recent articles and featured articles.

Total articles: The total number of all the articles available in the solution which is sorted by the name of the staff by whom it is posted and the date when it is posted.

Total categories: The number of categories you have added like knowledgebase or download can be checked or viewed after clicking on the total categories.

Comments: In comments you are able to view the number of comments on the particular solutions did by clients.

Featured articles: Featured articles can be looked upon whenever needed. It gives proper exposure to the articles and thus saving the time of staff members. Thus it is possible to add html tags to the articles.

Recent articles: It will display all the articles that are been added recently along with the article, name of the staff by whom it is posted and the date when it is posted.

Ratings of recent articles / featured articles: The ratings for the recent and featured articles are given by the clients in the client portal. Depending upon the rating a particular article gets from the client in the client portal, it gets displayed on the summary of the solutions.

Categories: Here you are able to add and update various categories and different article with respect to that category.

Articles: There are various articles you may have added for generating the solutions in the client portal under article link you can view the listings for the articles.

Comments: The comments are made on the articles provided in the solutions of the client portal by client.

Note: The various functions available in the client portal for solutions can be enabled or disabled in team and admin access of the staff section.