#### Problem

Whenever any incident is reported there is always a problem associated with it. After the incident is resolved there should be log of that specific problem in case of its reoccourences.

- The logs of problem can be created department wise.

- You can add the CI items and solution whenever the incidents are reported with the same problem.

- The change can also be associated with it.

Move to: Problems can be moved from one department to another belonging to the same domain through mass action.

Impact: It is possible to select one problem or more than one problem and change the impact of the problem.

Priority: It is possible to select one problem or more than one problem and change the priority of the problem.

Status: It is possible to select one problem or more than one problem and change the status of the problem.

Link: It is possible to select one problem or more than one problem and to establish a link between them.

Search problems: Problems can be searched by entering the problem hash or the subject of the problem by search option that is present at the top.

Problem filters: All the problems get sorted by open, closed and assigned statuses along with their count.

Filter list: Filter list is used to provide more efficient and effective searches. When you enter filter terms in search box and when filter is applied then the particular list appears according to the filter that is applied.