#### Adding round robin rule

Title: Here you have to specify the title for the rule you are adding.

Schedule: You can select the schedule for the round robin.

Display order : The sequence for display order of this rule is added using this option in the listings.

Note: The round robin works according to schedule. Example If the working hour is for 5 hours a day it won’t work beyond that time if the new ticket is arrived.

Criteria: The multiple criteria can be added from here.

Match and conditions: Here you can specify the mandatory criteria.

Match or conditions: Using this you can set the optional criteria.

Action: The assignment of the staff is done by using action.

Send email to staff: Using this option you can send the alert notification email to the staff regarding the round robin rule.

Escalation rule: You can set the action on the ticket which remains unassigned.

Status: The rule can be enabled and disabled from here.