#### LiveZilla

Features available with the Livezilla integration:

- We provide you with the chat box window of Livezilla for online chatting with the clients by integrating it with this software.

- The staff agents are able to extract all the chat transcripts of Livezilla conversation on the manage portal. On the launcher icon of the header menu in the manage/staff portal the Livezilla icon is visible after it is enabled.

- If staff wants to convert their chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.

In order to integrate Livezilla with this system follow the following steps:

Step 1] Install Livezilla on server and computer.

Step 2] To allow the API calls follow the following steps:

a) Open Livezilla server admin from start menu, select user management and login on it using admin details.

b) Right click on operator & select edit option and go to permissions tab.

c) Keep this user is allowed to make API call as checked.

Step 3] Log-in to manage portal.

Domain: Domain for which the Livezilla is to be integrated is to be selected from the drop down.

Username: Username for Livezilla is to be entered here.

Password: Password for Livezilla is to be entered here.

URL: The URL for the installed Livezilla is to be entered here

Status: The status can be either enabled or disabled from here.

Step 4] After the successful adding of the Livezilla account go to:

Settings/Staff Section/Team/Integration/Livezilla/ Select Yes.

Note: The code which is available for integration to copy/paste at the bottom of your website, just have to do it before the closing </body> tag. For that the two types of software’s have different process:

SaaS License: - You need to contact the support team of Vision helpdesk.

Download License: - You can store the code given for integration into the template files of your server.