#### Staff

Staff agent is person who is responsible for solving tickets. The licensing is based on per staff agent, for instance if you purchase a license for 10 staff then you are able to add just 10 staff. In this section you can add new or edit existing staff agents.

Role of staff: When you create new staff you have option to allocate them access to the different department available with the system. The staff manages and views only the tickets of the allocated departments, other departments which are not allocated cannot be accessed by that staff.

Note: The staff agents can only be added or edited by super admin or the domain admin.

Staff listed on the basis of status

There are three statuses:

- Enabled: The staff members that are active and can login to staff portal are listed into enabled tab.

- Disabled: The staff which is inactive and cannot login to staff portal comes under the listing of disabled tab.

- Deleted: The system does not delete staff user permanently - you have option to restore deleted staff.

Note: The staff agent count used in licensing for staff will include only enabled and disabled staff members. Deleted staffs are not counted as part of staff agent licensing.

Restore the deleted staff: When you click on deleted tab in the staff the listing of the deleted staff appears.

Restore: Restore option will be used to restore the staff members that are deleted. While restoring staff you can reassign them department access.