#### Settings

In settings various management features are obtained for the different module of this system.

You can manage different types of settings as shown below:-

System: System setting is for the personalization facility to the admin of the overall system. Here you are able to manage, view, organize and allow the various permissions which are related to the features available with the system.

Ticket: The different attributes customization of the ticket can be done from here. The domain wise ticket related settings is done in this section of the tickets.

Staff: This section allows you to add and manage the staff, set the different access rights, create and manage the team, simulation of gamification.

ITIL: This section manages the different properties of ITIL features and is designed to standardize the selection, planning, delivery and support of IT services to a business.

Note: This section is available only if you are using the Service desk.

Automation: Automation is done when certain rules based functions are included while delivering the end user process. The various automation setting are making schedule, adding workflows or planning SLA can be done from this section.

Email: The incoming and outgoing email settings can be made from here. You can also use and manage the various email templates available with this system,

Billing: This section will enable you with the entering the details about your billing procedures like setting taxation or payment gateway.

Customization: Customization is needed whenever there is need of adding certain custom field to the software for getting more extra details.

Integrations: In this section you are allowed to integrate with the other services using the API’s provided by that service. Here you are able to add and manage the accounts associated with the service you’re integrating.

Single logins: You are able to log in to various other accounts from this portal directly with your id and passwords.

Logs: This section provides you with various records and activity log which you can use for monitoring purpose.