#### Status

For the significance and activeness of the tickets under the department, ticket status is very useful. The left panel of the inbox will consist of all the domains followed by their departments and each department having the ticket status.

Note: By default there are two statuses which cannot be deleted or disabled:

- Open: Whenever the ticket is submitted by the customer then it will be listed under the open status.

- Closed: If the issue related to the ticket gets resolved then the status of the ticket can be changed to close.