#### Adding the ticket item and its optional field

Title: The name of the item should be specified here.

Access: There are two types of accesses that can be assigned for the particular ticket category:

- Public: When public access is selected then it will be visible to both staff and the clients.

- Private: When private access is selected then it will be visible only to the staff members.

Category: Here you can select the category for the item you are adding to the system.

Display order: If there are many ticket subcategories available then sorting for the type listing can be done from display order. Ticket item gets sorted as per the display order of the type specified.

Language translation for the item title: The localization of the languages which are enabled can be made here manually for the item title in this system.

Status: It is possible to enable or disable a particular ticket item. If any of the ticket categories is disabled then it will not be used by the system.