#### Administrator profile

The administrator is responsible for managing this helpdesk software. In this option of the header menu you can overview the administrator’s profile, activities in the portal, performance in form of points and also can edit the admin details.

There are eight tabs where you can view or edit the different type of information related to administrator.

Ticket activity tab: In this tab there is the listing of the tickets handled by the administrator.

Edit profile: Here you can edit your profile.

Profile image: Here you can add the profile image for the administrator.

Personal detail: In personal detail section you can enter the admin details like name, address, gender, contact information related to the admin.

Company details: The information related to the company and the position the administrator is working for like company name or job title can be entered here.

Social media details: The social media profile ID’s like for Twitter or Facebook can be entered and made available here in the administrator profile.

Change password tab: In case of security issue the administrator is able to change its password in this tab which should be allowed with respect to the password strength setting done in the setting>>Security>>password.

Preferences tab: The different time zones are available with the software which you can set according to your location.

Time tracked tab: If you are offering the paid time tracking service while you are resolving the ticket as the admin then you are able to view the listings of the entire time tracked invoice created for the client in this tab.

Recent blab tab: Here on the top of the listing you are able to see all the recent blabs in portal within the staff.

Integration tab: The department wise integration apps are available in the drop down from which you can enable or disable them.