#### Priority

It is important to set the priorities whenever any ticket is generated based on the severity and urgency of the requests. The client or the admin can mark the ticket with the priority while creating or responding the ticket.

Note: By default there are three priorities. The low priority cannot be deleted or disabled.

- Low: Low will indicate that the issue is of less importance.

- High: High will indicate an important issue.

- Critical: Critical will indicate that the issue is very important and urgent attention is needed for the issue.