#### Crisp

Features available with the Crisp integration:

- Crisp provides an online customer service software with live support.

- The chat box window is provided on the client portal for online chatting with the clients by integrating it with this software.

- If staff wants to convert their chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.

- After the integration with Crisp all the transcripts can be retrieved.

To integrate Crisp with this system follow the following steps:

Step 1] Login to your Crisp account: https://crisp.im/

Step 2] Go to My setting >>website>>click website>>Get chat box code copy.

Step 3] Log-in to the manage portal, Settings >>Integrations >> Crisp.

Email: Email for Crisp is to be entered here.

Password: Password for Crisp is to be entered here.

Script: The script for script is given with your Crisp chat account.(step 2 (paste script))

Status: The status can be either enabled or disabled from here.

Website: The list of website which is integrated with the Crisp chat can be selected from drop down to view the list of the chats stored with respect to each visitor details.

Note: If you are not able to view the chat list then there might be some fault happened while integration process.