#### Security

There is always need for certain authentication process and restricted access for staff and client portal. To avoid any unwanted intrusion we provide you with the three features for security to your system, they are:

1) IP security

2) Password security

3) Two factor authentication.

IP security

Staff login IP restriction: The IP for the staff member can be restricted from accessing the staff or manage portal if the staff login IP restriction is enabled.

Add IP or IP range: IP address or the range of IP address that can access the portal can be mentioned here. Towards the bottom of the screen it will list out all the IP addresses that are allowed to access manage or staff portal. The particular IP can also be removed from the listing by the delete option.

Note: If you are facing any of the trouble in white listing the IP addresses then the network administrator can be contacted to white list the IP addresses. Also one can refer whatismyipaddress.com to get all the basic information about the IP addresses.

Password security

You can set the password strength here for increasing the security of your system

Password strength: The strength of the password can be set as Weak, Medium, Strong, Very Strong from here and the changes can be updated from the Update option.

Two factor authentication:

If the two factor authentication is enabled then the client will receive a verification mail when he registers to the helpdesk.

There are two steps involved with two factor authentication security feature:

Step 1: When you register a client you have to provide the e-mail ID and the password.

Step 2: The email ID you have registered will receive the verification mail.

Status: You can enable or disable as per your choice. If the two factor authentication disabled then it will not be used by the system.