#### Email queue

It is used to fetch and parse the email. The main function of the email parser is to automatically convert email messages into tickets or tickets response. It is used to manage the email communication between user and helpdesk staff.

Verify email queue: The emails for the email queues can be verified by this option. The things that are verified by this option include: hostname, port, username and password. For the verification it tries to connect with remote POP3 or IMAP server and authenticate using entered login details. It gives email queue status as –

Connection error: Not able to connect to remote host name.

Authentication error: Login details are incorrect.

Enabled: For the valid connection.

Any email can be deleted using the delete option.