#### Twilio icon

The Twilio can be used by integrating it where you are able to call and send messages to your client, the two operations you can perform using Twilio are:

1) Call: Here you can call to client using Twilio by entering following Details.

- You can enter the client name that you want to make a call.

- The person or department you want transfer call from.

2) Send Message: By selecting this you are able to send the message to the client by Twilio.

-To: Here you are able to enter and search the client to whom you want to send message.

-From: The person or the department sending the message.

Note: Before using this make sure your Twilio is enabled in the integration part of the system.