#### Add team

Title: The name of the team is to be specified here.

Department access: The access to the department of the team can be specified from here. The department can be selected from the listing where all the departments are present. It is possible to select all the departments from the all department option.

Tickets: All the settings related to tickets of the team are done from here. All its fields are as given below:

1. View tickets: Here you can set the permissions for access to view all the tickets; self assigned tickets or both self assigned as well as unassigned tickets (excluding tickets assigned to other staff).

2. Open new ticket: The setting for the team access can be implemented whether to allow or restrict the team to open the new tickets.

3. Move tickets to any department: The setting for the team access can be implemented whether to allow or restrict the team to move the tickets to any department.

4. Forward ticket: The setting for the team access can be implemented whether to allow or restrict the team to forward ticket.

5. Reply/ Reply all ticket: The setting for the team access can be implemented whether to allow or restrict the team to reply or reply all tickets.

6. Move to trash: The setting for the team access can be implemented whether to allow or restrict the team to move the ticket to the trash.

7. Delete ticket: The setting for the team access can be implemented whether to allow or restrict the team to delete the ticket.

8. Merge ticket: It will decide whether the team will have the permission to merge the particular ticket or not.

9. Change properties: It will decide whether the team will have the authority to change the properties of the tickets or not.

10. Delete ticket post: The setting for the team access can be implemented whether to allow or restrict the team to delete the ticket post.

11. Edit ticket post: The setting for the team access can be implemented whether to allow or restrict the team from editing the ticket post.

12. Apply SLA: The setting can be made whether the team will have the permission to apply SLA for the particular ticket or not.

13. Pause/Resume SLA: You can allow the team to pause or resume the SLA.

14. Change status: It can be decided whether the team will have the permission to change the status of the ticket or not.

15. Change priority: The setting can be done whether the team will have the permission to change the ticket priority or not.

16. Change owner: It will decide whether the team will have the permission to change the ticket owner or not.

17. Change type: It will decide whether the team will have the permission to change the ticket type or not.

18. Change category: It will decide whether the team will have the permission to change the ticket category or not.

19. Change level: It will decide whether the team will have the permission to change the ticket level or not.

20. Change location: It will decide whether the team will have the permission to change the ticket location or not.

21. Change flag: It will decide the permission to change the ticket flag or not to the team.

22. Split ticket: It will decide whether the team will have the permission to split the tickets or not.

23. Link/ Unlink tickets: It will decide whether the team will have the permission to link and unlink the tickets or not.

24. Export to PDF: It will decide whether the team will have the permission to export the tickets to pdf or not.

25. Time tracking: It will decide whether the team will have the permission to track the time for the ticket or not.

26. Modify recipient and people: It will decide whether the team will have the permission to modify recipient and people or not.

27. Sent email: It will decide whether the team will have the permission to sent email or not.

28. Redirect to the ticket listing on reply: Here you can enable the settings for redirecting to the ticket listing page after the reply is submitted to ticket that is opened.

Comment: Here you can set the permission for the team whether to allow or restrict the team to manage or view the comments.

Alerts: The permission to view the alert can be allowed or denied for the team can be done from here

View: The permission to manage the view can be allowed or denied for the team can be done from here.

Notifications: It will decide whether the particular team will be able to see the notification icons or not.

Contract: The permission can be granted for the team whether to allow or restrict the team to manage or view the contract.

Changes: The permission can be granted for the team whether to allow or restrict the team to manage or view the changes.

Integration: If you have added any third party software integration in this system you can enable it for this team from here.

Schedule ticket: The permission can be granted for the team whether to allow or restrict the team to manage or view the schedule ticket.

Round robin: In this section there are different setting option available for the different permission related to round robin like allowing staff round robin participation or manage and view the round robin participants.

Help: You can enable or disable the help option for the team by selecting yes or no in this option.

Client: All the settings related to the client for the team can be done from here. Here you can allow or deny the team to add, edit, delete or ban the client.

Blabs: It will decide whether the blab module will be enabled or disabled for the particular team.

Solution: Here you can set the permission for the team related to the solutions access like if you want to allow the team to enable or disable the solution module. The categories, forum and topics can be viewed or managed by the team if it is allowed here by the admin.

Billing: You can set permission for the billing module display, manage and view for the team you have selected.

Reports: It will decide whether the report module will be enabled or disabled for the particular team.

Tasks: Here you can set the permission for the team related to the task access like if you want to allow the team to enable or disable the task module. The tasks can be viewed or managed by the team if it is allowed here by the admin.

Forums: Here you can set the permission for the team related to the forum access like if you want to allow the team to enable or disable the forum module. The categories, forum and topics can be viewed or managed by the team if it is allowed here by the admin.

Note: Here you can set the permission for the team whether to allow or restrict the team to manage or view the note.

Search

Manage filters: It will decide whether the team will be able to add, update and delete the filters or not.

Manage labels/ Tags: It will decide whether the team will be able to add, update and delete the labels/tags or not.

API: It will decide whether one is able to use the system API from any third party applications and access data.

Macros: It will decide whether the team will be able to add, update and delete the macros or not.

CMDB: Here you can set the permission for the team whether to allow or restrict the team to manage or view the CMDB.

Problems: Here you can set the permission for the team whether to allow or restrict the team to manage or view the problems.

Release: Here you can set the permission for the team whether to allow or restrict the team to manage or view the release.

Show online staff: Here you can allow the team to see the online staff.