#### Update department

Domain: Domain for which the particular department is to be added is to be selected from the drop down. Domains along with the departments are listed towards left panel along with the status.

Title: The name of the department is to be specified here.

Autoresponder email: The auto responder mail can be set and mail will be send to the client whenever a ticket is submitted for the particular department.

Display order: If there are many departments available then sorting for the department listing can be done from display order. Departments get sorted as per the display order of the domain specified.

Access: The access for the particular department can be either public or private.

- Public: Public department will be visible to client on client portal and also to the staff in the manage portal.

- Private: Private department will not be visible to the clients in the client portal but accessible only to the staff in the manage portal.

Is paid: It specifies whether the department of the particular domain will be paid or not. If yes then it will be acting as a paid department. The ticket billing setting can be applied to the particular department.

Autoresponder: This will allow you to send an auto responder message for every ticket that is created by the client for the particular department. Autoresponder will contain the ticket hash and client login details. It is possible to change the text of the auto responder from email templates section.

Registration required: The department registration if required is set to yes then the client will not be able to submit the ticket from the client portal unless it is registered. If no is set then the client will be able to submit the ticket without registration also.

Team access: Defines which team has access to this department. All the staff members belonging to the selected team will be able to view tickets under this department when they login to staff portal.

Staff access: Defines which staff has a access to this department. The staff selected here means the staff can view tickets under this department when they login to staff portal.

Status: The status of the particular department can be enabled and disabled from here.

Language translation for department title: The localization of the languages which are enabled can be made here manually for the department title in this system.