#### Add macro

Title: This is to specify the name for the macro you are creating.

Department: Here you can select the particular department for which you are creating the macro.

Apply SLA: From here you can select the SLA plan you want to add in the macro.

Status/priority/type/level setting: These ticket specification can be selected from the drop down according to the nature of the macro.

Ticket category/subcategory/item setting: These ticket specification can be selected from the drop down according to the nature of the macro.

Location: The location for the macro can be added using this option.

Flag: The flag can be changed from here for the macro.

Owner: This shows the one who owns the macro you are adding or updating. By default it is set to no change if you deselect no change option you can select the owner from the staff member list which appears.

Label: The label can be included in the macro for here.

Tags: Tags can be added to provide effective search methods it’s optional.

Content: The contents of your macro can be added herewith the different formatting option available for your text and you can also attach links and images.

Comments: You can attach the comment while creating the macro.

Display order: This option is for the sequencing purpose of the macro.

Access: The macro can be set to public or private access mode from here.

Status: The macro can be enabled or disabled from here.