#### Inbox

The inbox is designed with various filters which allow you to overlook tickets of various categories. The inbox is divided into three Parts:

1) Ticket Listings.

2) Left Panel.

3) Operations.

Ticket Listings: All the tickets received in inbox are available in the listings. The new ticket is always stored at the top by default. In the ticket listings you are able to view the each ticket details like subject, status or priority etc. There are three types of color background available for each ticket in the listing section of the Inbox:

Yellow Background: Tickets with the yellow background are new tickets which arrived in the inbox.

Red Background: The tickets with the red background are the overdue tickets in the Inbox listings.

White Background: The tickets with the white background are the replied tickets by the staff.

Note: You can arrange the tickets according to the column of your choice by using the up down arrow in ascending or descending order.

Left Panel: It contains the different folders for storing various types of tickets and domain wise department tickets according its statuses. For example if you have two domain one is encom.com and onesolution.com then you will be able to view both domains and its department tickets separately.

Schedule Ticket: Ticket scheduling allows you to schedule a ticket creation at later date and time. Also using this feature you can setup recurrence (daily, weekly, monthly) for a ticket.The schedule tickets will appear in left panel schedule ticket section. You can schedule the ticket while creating the new ticket

Operations

You can perform various operations on the listings elaborated as:

Views: From here you can select the view; basically it is set to default.

Labels: You can add many labels for the tickets in your settings and if you have used those labels to the tickets, then if you select a label you are able to view all the tickets linked with that selected labels.

Filter List: This is the normal filter list where you are able to filter list according to your choice.

Tags: After clicking tags you are able to view list of tags you have attached to your ticket.

Advanced Search: Here you are able to search the tickets according to the criteria you want to add for searching.

Match and condition: Here you can add the criteria for the advanced search.

Note: In option if you save the advance search as the filter using save as filter then you’re able to view that filter in the header menu filter icon.