#### ITIL module

In this service desk system you are able to manage the ITIL (Information Technology Infrastructure Library) feature of ITSM (IT Service management) .

Entry fields

Title: Title is the text that will be used in tab titles and which is ITIL over here.

Header title: Header title is the text that will be used in browser page header title. Here it is ITIL.

Domain: Domain will specify the name of the company for which you will be making changes in rest of the settings followed below.

Hash generation for problems, changes, releases, service requests and contracts

Here you can specify the way you want the hash generated for problems, changes, releases, service requests and contracts.

There are two ways for it:

1) Random: The hash will be generated randomly using combination of alphabets and numbers.

2) Sequential: The hash will be generated sequentially depending upon the prefix and the number that is specified for the field.

If sequential ITIL hash generation is selected then the below fields will appear for it.

1) Services prefix: The ticket hash prefix for the services can be specified from here.

2) Problems prefix: The ticket hash prefix for the problems can be specified from here.

3) Changes prefix: The ticket hash prefix for the changes can be specified from here.

4) Releases prefix: The ticket hash prefix for the releases can be specified from here.

5) Contracts prefix: The ticket hash prefix for the contracts can be specified from here.

6) Numbering starts from: The numbering from which ITIL ticket hash should begin is specified here.

Status: ITIL module can be enabled or disabled from here.