#### Level

It is the feature provided for filtration and to provide a position on the scale according to its significance of the ticket generated by the client. You can add and use various levels in the software while the ticket creation. It will also help for the allotment of the ticket to the particular staff.

There are three given level provided by this system:

- Level 1.

- Level 2.

- Level 3.

Note: Level 1 cannot be disabled or deleted.