#### Add alerts

Title: The name of the alert that is to be added is to be specified here.

Email template: Templates are used to send personalized messages to the individuals and multiple recipients quickly. Thus the process of email handling is speeded up due to this. The desired email template is to be selected from the drop down list.

Team: The particular team for which the alert is to be set can be selected from here.

Staff: The particular staff for which the alert is to be set can be selected from here.

Event: Event helps to decide on what event the set of operations will be done. You can select the multiple events from the list given. Depending upon the event selected from the listing the particular event will be triggered.

ITIL event: There are number of ITIL events depending upon the ITIL event selected from the listing the particular event will be triggered. You can select the multiple ITIL events from the given list.

Display order: It will decide the order of alerts in which they will be executed.

Criteria

Match and criteria / Match or criteria: Criteria are the conditions. The action is performed when the criteria is matched. The criteria can be checked by either matching add criteria or by matching or criteria. There can be number of criteria that can be added from add criteria option. Depending upon the criteria that is matched the action will be performed.

Status: It is possible to enable or disable a particular alert. If any of the alerts are disabled then it will not be used by the system.