#### Add quest

Name your quest: The name of the quest is to be specified here.

Quest description: A short description for the particular quest can be specified here.

Badge: The badges for the particular quest can be selected from here.

Start date: The start date for which the particular quest is to be started is to be specified here.

Bonus points: The bonus points for the particular quest are to be mentioned here.

Team: The team for which the quest is to be added can be selected from the drop down list.

Quest type: There are two types of quest types:

- Solving tickets: This quest will be related to solving the tickets.

- Solutions article: This quest will be related to solution article that is submitted by the staff member.

If solving tickets is selected:

Solve: The number of tickets that will be solved for the particular quest will be mentioned here.

Tickets in span of: In what span of time the particular tickets will be solved will be selected from the drop down list.

Add criteria: There can be number of criteria that can be added which are to be matched.

Subject: The subject of the ticket which is to be matched is to be mentioned here.

Status: The status that is to be matched is to be selected from the drop down list.

Priority: The priority that is to be matched is to be selected from the drop down list.

Ticket type: The ticket type that is to be matched is to be selected from the drop down list.

Flag type: The flag type that is to be matched is to be selected from the drop down list.

SLA plan: The SLA plan that is to be matched is to be selected from the drop down list.

Creation time: The creation time is to be mentioned here and to be selected from the drop down.

Resolution due time: The resolution due time is to be mentioned here and to be selected from the drop down.

Overdue time: The overdue time is to be mentioned here and to be selected from the drop down.

Last replier: The last replier either the staff or client is to be selected from the drop down.

Operator: The operator is to be selected from the drop down.

If solutions article is selected:

Create: The number of articles that are to be created for the particular quest is to be mentioned here.

Knowledge base article in a span of: The span of time for which the solution article is to be created is to be selected from the drop down list.

Add criteria: There can be number of criteria that can be added in order to match the particular quest.

Article comment: The number of comments of the articles that are to be matched for the quest is to be mentioned here.

Article like: The number of likes of the articles that are to be matched for the quest is to be mentioned here.

Status: The particular quest can be either enabled or disabled from the particular settings.