#### COMM100

Features available with the Comm100 integration:

- We provide you with the chat box window of chat for online chatting with the clients by integrating it with this software.

- Staff can see and extract the domain wise chat transcripts on Comm100 section from header menu on manage portal.

- If staff wants to convert the chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.

In order to integrate Comm100 with this system follow the following steps:

Step 1] Login to your Comm100 account: http://www.comm100.com/

Step 2] One can find the API key from:

My profile >>API key

Step 3] Log-in to the manage portal.

Domain: Domain for which Comm100 is to be integrated is to be selected from the dropdown.

Email: The email address of Comm100 is to be entered here.

API key: The API key that one gets from Comm100 is to be entered here. (From Step 2)

Status: The status can be either enabled or disabled from here.

Note: The code which is available for integration to copy/paste at the bottom of your website, just have to paste it before the closing </body> tag. For that the two types of software’s have different process:

SaaS license: - You need to contact the support team.

Download license: - You can store the code given for integration into the template files of your server.