#### Update email template

Title: The name of the email template should be specified here.

Subject: The subject of the email template should be specified here.

Content: It will contain the content of the email. The template variables can be used under subject and also the contents of the new email template.

List of custom template variables:

1) Client registration -

{username} : User name

{useremail} : User email

{link} : Client portal url

{resetlink} : Reset password link

{login_url} : Login url of client portal

2) Auto responder -

{username} : User name

{ticket_hash} : Ticket ID

{subject} : Subject

{department} : Department

{ticket_type} : Ticket type

{priority} : Priority

{status} : Status

{link} : Client portal url

{login_url} : Login url of client portal

{ticket_category} : Ticket category

{ticket_sub_category} : Ticket subcategory

{ticket_item} : Ticket item

{ticket_level} : Ticket level

{location} : Ticket location

3) Staff reply -

{reply_message} : Reply message

{ticket_hash} : Ticket ID

{subject} : Subject

{department} : Department

{ticket_type} : Ticket type

{priority} : Priority

{status} : Status:

{link} : client portal url

{login_url} : Login url of client portal

{ticket_category} : Ticket category

{ticket_sub_category} : Ticket subcategory

{ticket_item} : Ticket item

{ticket_level} : Ticket level

{location} : Ticket location

4) Restricted client -

{link} : Client portal url

{username} : User name

5) Forgot password -

{username} : User name

{resetlink} : Password reset link

6) Client approval pending -

{username} : User name

{useremail} : User email

{link} : client portal url

7) Ticket auto close -

{ticket_hash} : Ticket ID

{subject} : Subject

{department} : Department

{ticket_type} : Ticket type

{priority} : Priority

{status} : Status

{useremail} : User email

8) Alert template -

{ticket_reply} : Ticket reply

{ticket_hash} : Ticket ID

{subject} : Subject

{department} : Department

{ticket_type} : Ticket type

{priority} : Priority

{status} : Status

{last_replier} : Last replier

{ticket_category} : Ticket category

{ticket_sub_category} : Ticket subcategory

{ticket_item} : Ticket item

{ticket_level} : Ticket level

{location} : Ticket location

9) Invoice created -

{username} : User name

{invoice_date} : Invoice creation date

{invoice_hash} : Invoice hash

{currency_symbol} : Currency symbol

{invoice_amount} : Invoice amount

{currency} : Currency

{invoice_duedate} : Due date

{description} : Description

{client_balance} : Client cr balance

10) Send email -

{message} : Ticket message

{ticket_hash} : Ticket ID

{subject} : Subject

{department} : Department

{ticket_type} : Ticket type

{priority} : Priority

{status} : Status

{last_replier} : Last replier

{ticket_category} : Ticket category

{ticket_sub_category} : Ticket subcategory

{ticket_item} : Ticket item

{ticket_level} : Ticket level

{location} : Ticket location

11) Ticket forward -

{reply_message} : Reply message

{ticket_hash} : Ticket ID

{subject} : Subject

{department} : Department

{ticket_type} : Ticket type

{priority} : Priority

{status} : Status

{last_replier} : Last replier

{ticket_category} : Ticket category

{ticket_sub_category} : Ticket subcategory

{ticket_item} : Ticket item

{ticket_level} : Ticket level

{location} : Ticket location

12) Staff registration -

{staff_name} : Staff name

{manage_portal_link} : Portal url

{user_name} : User name

{resetlink} : Password resetlink of staff

13) Blabby added -

{first_name} : Reciver name

{last_name} : Last name of receiver

{staff_name} : Staff name (creater)

{message} : Message

{company} : Company name

{view_blab_link} : Link of blab

14) Client registration verification email -

{username} : User name

{varification_link} : Varification link

15) Change approval -

{first_name} : Staff first name

{last_name} : Staff last name

{changes_hash} : Change hash

{changes_name} : Changes name

{changes_details_link} : Changes link details

16) Contract approval -

{first_name} : Staff first name

{last_name} : Staff last name

{contract_name} : Contract name

{contract_number} : Contract no

{contract_approval_link} : Contract approval link

17) Release approval -

{first_name} : Staff first name

{last_name} : Staff last name

{release_hash} : Release hash

{releases_name} : Release name

{releases_approval_link} : Release approval link

18) Alert ITIL template -

{alert} : Alert

{hash} : Hash

{subject} : Subject

{department} : Department

{priority} : Priority

{status} : Status

{impact} : Impact

{risk} : Risk

{type} : Change/Release type

19) Contract expiry reminder -

{contract_name} : Contract name

{contract_number} : Contract no (hash)

{contract_days} : Contract days

{Contract_link}

20) Parser Failed -

{from_email} : Sender email

{mail_queue} : To email

{message} : Actual message

21) Custom template -

{username} : User name

{useremail} : User email

{ticket_owner} :Assigned staff name

{ticket_hash} : Ticket ID

{subject} : Subject

{department} : Department

{ticket_type} : Ticket type

{priority} : Priority

{status} : Status

{password} : User password

{link} : Client portal url

{login_url} : Login url of client portal

{ticket_category} : Ticket category

{ticket_sub_category} : Ticket subcategory

{ticket_item} : Ticket item

{ticket_level} : Ticket level

{location} : Ticket location

The above list of variables can be used with the email templates.

Status: It is possible to either enable or disable a particular template from here.